Why are emails not delivered during the Release Workflow? July 29, 2024 15:13 Updated In the context of Release Workflow several configurations should be inspected again, to ensure that they are set up correctly. Configuration of Transitions To enable the transmission of emails during the transition of states, the setting Send emails have to be checked in the corresponding Transition settings. Steps Description Picture 1. Access your Administration Toolkit with your administrator credentials. 2. Open the Library Management. 3. Choose Component Settings (1.), then the menu item Release Workflows (2.). Depending if it's Models or Objects, choose one of them (3.) and then General (4.). Here, you have access to the Configuration of Transitions (5.). 4. Choose the affected Transition (1.) where the email has not been sent. In the menu item Execute Actions (2.), there is a setting Send emails (3.). Make sure, that this setting is checked and the corresponding roles, which should be notified. 5. If changes have been applied, click on OK and Finish. Business Role Check if the affected model or object has been set up with Business Roles. Depending on which user, they should be listed in the roles. See the example below. Email Components Ensure, that the necessary configurations have been applied. A manual can be found in the online documentation of our product ADONIS. The same guidelines apply to our products ADOIT and ADOGRC. Please consider that IT-internal regulations can hinder the email transmission (Spam filter, IP-allowlisting). Email Address Additionally, it should be checked, if an email address has been noted in the user's management. Steps Description Picture 1. Open the User Management. 2. Choose the corresponding User (1.). Click on Additional content (2.). There, an Email (3.) should be noted. Related articles How can I reset my administrator password? What can I do if login to the web client fails? How can I remove unwanted attributes from reports? Why is an object or process locked for me?