Why are ADONIS release workflow emails not being delivered?

In the context of ADONIS Release Workflow several configurations should be inspected again, to ensure that they are set up correctly.

Configuration of Transitions​

To enable the transmission of emails during the transition of states, the setting Send emails have to be checked in the corresponding Transition settings.

Web-Client

This guide applies to ADONIS 16 and later versions. For instructions applicable to earlier versions, please click here.

Steps	Description	Picture
1.	Access your Administration Toolkit with your administrator credentials.
2.	Open the Settings.
3.	Search for Release Workflows (1.). Open Models (2.) and Model release workflow (3.) then General (4.). After that go to Configuration of Transitions (5.).
4.	Choose the transition where the email wasn't sent. Open the transition by clicking on the three dots (1.) and then Edit (2.).
5.	Go to the Notifications tab (1.), there you will find the Send emails setting (2.) Make sure, that this setting is checked and the corresponding roles, which should be notified.

Rich-Client

These instructions apply to versions prior to ADONIS 16. For instructions that apply to later versions, please click here.

Steps	Description	Picture
1.	Access your Administration Toolkit with your administrator credentials.
2.	Open the Library Management.
3.	Choose Component Settings (1.), then the menu item Release Workflows (2.). Depending if it's Models or Objects, choose one of them (3.) and then General (4.). Here, you have access to the Configuration of Transitions (5.).
4.	Choose the affected Transition (1.) where the email has not been sent. In the menu item Execute Actions (2.), there is a setting Send emails (3.). Make sure, that this setting is checked and the corresponding roles, which should be notified.
5.	If changes have been applied, click on OK and Finish.

Business Role​

Check if the affected model or object has been set up with Business Roles. Depending on which user, they should be listed in the roles. See the example below.

Email Components​

Ensure, that the necessary configurations have been applied. A manual can be found in the online documentation of our product ADONIS. The same guidelines apply to our products ADOIT and ADOGRC. Please consider that IT-internal regulations can hinder the email transmission (Spam filter, IP-allowlisting).

Email Address​

Additionally, it should be checked, if an email address has been noted in the user's management.

Web-Client

This guide applies to ADONIS 16 and later versions. For instructions applicable to earlier versions, please click here.

Steps	Description	Picture
1.	Open the User Management.
2.	Search for the corresponding User (1). An Email (2) should be noted.

Rich-Client

These instructions apply to versions prior to ADONIS 16. For instructions that apply to later versions, please click here.

Steps	Description	Picture
1.	Open the User Management.
2.	Choose the corresponding User (1.). Click on Additional content (2.). There, an Email (3.) should be noted.