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BOC Group Support
FAQs
FAQs
Product Support
How do I place a support request?
View attachments in context of support tickets
How to download a Support Information Package (SIP)?
Errorcode Collection
How do I find out the version of my product?
How do I create a password-protected ZIP file?
See all 18 articles
Login Problems
Login failed: no scenario assigned
Maximum number of users reached
How do I get my initial password?
BOC product fails post TLS adjustments
Error message "Remote resource cannot be reached" (RDP)
What can I do if login to the web client fails?
See all 7 articles
Administration-Toolkit
How do I transfer files between BOC Cloud (SaaS) and local environment?
Error "usr-80": Why can a user not be deleted?
How do I delete a user?
How can I import a license?
How can I find the last login date of a user?
How do I export a migration package?
Webclient
How can I reset my product password?
Why are emails not delivered during the Release Workflow?
Why is only the major version number of a model raised?
What can I do, if a Release Workflow (RWF) step is missing?
Why is an object or process locked for me?
Why are user objects missing for modelling?
See all 8 articles
Operation
How do I bulk change attributes in objects?
Manual user administration
How do I edit the visibility of saved searches?
How do I find the ID of an object, model, user or search?
Community Edition: How do I import an AXR file?
How do I create a custom Excel Import template?
Configuration
Increase maximum search results
Advanced Mail Settings
How can I remove unwanted attributes from reports?
How to set the "Base URL" correctly?
How to configure allowed file types?
How can I configure the session timeout?
See all 8 articles
Authentication
How can I administer a LDAPs certificate exchange?
Deprecation of Import System Users Functionality
How can I activate SAML tracing?
How do I set up my MS Entra ID (Azure) for a BOC product?
Common Azure AD Errors
Local Users in a SSO Scenario
See all 7 articles
REST-API
REST-API Connection Troubleshooting
REST-API Token based authentication
Enabling REST when using SSO with IDM
How to fix REST status codes 401 and 500?
Setup & Installation
Database Creation Guides
BOC Product Installation & Update Process (on premise)
How can I read the log files of my BOC Management Office product?
My certificate expired. What can I do?
How to create an ODBC connection?
How to install the Administration Toolkit?
See all 8 articles
General Questions
ADONIS Starter Edition: Change credit card information
ADONIS Community: Migrating my content
Handling CVEs in third-party components
Sensitive data in component settings
Differences between Community, Starter and Enterprise Edition
How can I setup health monitoring for my BOC product?
See all 7 articles
Categories
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<% }); %>
<% var maxSections = 5 %>
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<%= category.name %>
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<% }); %>
Categories
Categories
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<%= category.name %>
<% }); %>
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<%= section.name %>
<%= partial('partial-article-list-sections', { id: 'section-' + section.id, parentId: '#' + id, sections: section.sections, activeCategoryId: activeCategoryId, activeSectionId: activeSectionId, activeArticleId: activeArticleId, partial: partial }) %> <% if (section.articles.length) { %>
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<%= article.title %>
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