FAQs

Product Support

• How do I place a support request?
• How to download a Support Information Package (SIP)?
• How can I view attachments of support tickets?
• How do I find out the version of my product?
• Errorcode Collection
• How to generate a HAR file?

See all 21 articles

Login Problems

• What can I do if login to the web client fails?
• Login failed: no scenario assigned
• Maximum number of users reached
• How can I reset my administrator password?
• How do I get my initial password?
• BOC product fails post TLS adjustments

See all 7 articles

Administration

• How can I enable editing of existing objects?
• How can I add a name to the System E-Mails?
• How can I import a license?
• How can I find the last login date of a user?
• Why can`t I change the password of system users
• Why can a user not be deleted?

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Webclient

• Why are ADONIS release workflow emails not being delivered?
• Why is only the major version number of a model raised?
• Why is an object or process locked for me?
• Why are user objects missing for modeling?
• Symtopms of multiple browsertabs usage
• Why is my UNC path (network path) not available?

Operation

• How do I export application components with attachments in ADOIT?
• Restore deleted models and objects in BOC hosted environments
• On-premise: Import error during file upload
• How do I bulk change attributes in objects?
• What can I do, if a ADONIS Release Workflow (RWF) step is missing?
• How do I edit the visibility of saved searches?

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Configuration

• Configuring maximum search result limits
• How can I modify attributes in reports?
• How to configure allowed file types?
• How to set the "Base URL"?
• How can I configure the session timeout?
• Advanced Mail Settings

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Authentication

• How can I reset my product password?
• Connector Specific Authentication
• Common Azure AD Errors
• How to change SAML-Mappings (SSO)
• How can I administer a LDAPs certificate exchange?
• What is LDAP Mapping?

See all 12 articles

REST-API

• REST-API: Basic Authentication vs. OAuth 2.0
• REST-API Connection Troubleshooting
• How to fix REST status codes 401 and 500?
• Enabling REST when using SSO with IDM
• BOC PowerBI Template
• REST-API Token based authentication

AI Integration

• How do I fix the AI Assistant connection issue?
• AI Assistant - Sending requests too quickly
• OpenAI Token Usage

Modules and Functionalities

• Confluence Plugin: Clear Cache and Refresh
• ADONIS Process Simulation
• How do I install "ADONIS Process Manager for Confluence"?

Setup & Installation

• BOC Product Installation & Update Process (on premise)
• How do I migrate the Tomcat-side configuration of a BOC product?
• Database Creation Guides
• How to create an ODBC connection?
• Tomcat SSL Certificate Update
• How can I read the log files of my BOC Management Office product?

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General Questions

• ADONIS Starter Edition: Change credit card information
• Can you send me the missing invoice for my subscription?
• Support Center Chatbot
• My BOC product account is no longer active - what should I know?
• I cannot access my e-learning page!
• Handling CVEs in third-party components

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Community Edition

• Migrate ADONIS Community Content to ADONIS Starter/Enterprise
• Community Edition: How do I import an AXR file?

General BOC Technical Statements

• How does the BOC ensure the security of my product data stored in the BOC Cloud (SaaS)?
• 09.12.2025 - React Server Components vulnerability
• Changes in Authentication Requirements for Microsoft Exchange