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Can you send me the missing invoice for my subscription?

  • Updated

Overview

If you have not received an invoice for your subscription or if an invoice appears to be missing, we can resend it to the email address registered to your account.

Instructions

  1. Please contact our BOC support team and specify which invoice is missing, including the subscription name and billing period if possible.
  2. Our team will locate the invoice and resend it to the email address associated with your account.
  3. After the invoice has been resent, kindly check your inbox and spam folder for the email.

Additional Information

  • Ensure that the email address linked to your account is accurate and accessible. 
  • If you are still unable to locate the invoice after reviewing your spam folder, please contact support again for further assistance.
  • Invoices are generally sent as PDF attachments from our billing system.