How do I place a support request? April 23, 2026 10:23 Updated How do I request support from BOC-Group? Please report any incidents and technical inquiries related to your BOC Management Office Product through our BOC-Group Help Center.Most questions can be promptly addressed by referring to our online manuals for ADONIS, ADOIT, and ADOGRC or extensive technical FAQs How do I submit a request at BOC Group - Help Center? At our BOC-Group Help Center, please access your Support Dashboard by clicking the button located in the upper right corner. If you do not have a BOC-Group Help Center account yet, please register by following the subsequent "Sign up" function below the login field. How to choose your request type? To ensure swift and precise responses, please specify your request type clearly: Category Description "Question" Technical and administrative business questions, that our official documentation does not cover. For functional questions related to tool-usage please contact your Customer account manager to schedule an according product training or request consulting support. "Service" For services we offer, please use this form to submit your request. "Incident" Any type of malfunction of BOC software, where it cannot be used in the way it is intended and designed because of a BOC software failure. Please fill out all mandatory fields in the Form, with all the data available to you. What information should a support request include?For fast and accurate support, please provide detailed information about your BOC product, a clear description of your request, screenshots and a System Information Package (SIP), if you host on-premise.If you contact us via e-mail, please use the template below to submit your request. Information Please fill out Product Product version Product URL or Account ID (eg. pp123456 if hosted by BOC) Environment Type (eg. Production, Test) Detailed Request Description Screenshots User / Number of User’s impacted When did the issue start? Exact timestamp of error Priority / Impact to the business Any checks performed? Click below to download a prefilled example template: Support_Template_MultiLanguage.xlsx 80 KB Download Related articles How to download a Support Information Package (SIP)? How can I reset my product password? BOC Product Installation & Update Process (on premise) My certificate expired, what can I do? How do I use the file sharing platform "aFFE"?