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  1. BOC Group Support
  2. FAQs
  3. Product Support

Product Support

  • How do I place a support request?
  • How to download a Support Information Package (SIP)?
  • How can I view attachments of support tickets?
  • How do I find out the version of my product?
  • Errorcode Collection
  • How to generate a HAR file?
  • How do I create a password-protected ZIP file?
  • BOC Supportbot - Ask BOC
  • Accessing BOC Support Tickets
  • BOC Support Access
  • ADONIS & ADOIT for Confluence versions (Data Center)
  • How do I use the file sharing platform "aFFE"?
  • Copy Console Errors
  • IP Allowlists for environments hosted by BOC
  • Allowlisting - Public IP and private IP addresses
  • ADONIS & ADOIT for Confluence Cloud versions (Hosted by Atlassian)
  • How can I split a file that is too large for transfer?
  • What data is contained in a SIP?
  • How to generate log files via Administration Toolkit
  • How to generate a PostgreSQL Database Backup
  • How do I create an SQL Server database backup?

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