BOC Support Access July 06, 2026 11:59 Updated Depending on your BOC product version and the nature of your request, you may also need to activate Support Access in your BOC hosted environment. From ADONIS Versions +16.4 and +17.1 ADOGRC Versions +13.3 and +14.1 ADOIT Version +17.4 BOC technical support can only access your environment if Support Access has been activated.Please refer to the following documentations: ADONIS/ADOGRC - Support Access ADOIT - Support Access For all BOC Management Office Products below the version numbers listed above, the previous process remains in effect: The required approval is granted by the account owner via a ticket and must be carried out strictly in accordance with the guidelines defined for this purpose. Related articles How do I place a support request? How to generate a HAR file? Enabling REST when using SSO with IDM Restore deleted models and objects in BOC hosted environments How does the BOC ensure the security of my product data stored in the BOC Cloud (SaaS)?