BOC Support Access

Depending on your BOC product version and the nature of your request, you may also need to activate Support Access in your BOC hosted environment. 

From

• ADONIS Versions +16.4 and +17.1
• ADOGRC Versions +13.3 and +14.1
• ADOIT Version +17.4

BOC technical support can only access your environment if Support Access has been activated.

Please refer to the following documentations:

• ADONIS/ADOGRC - Support Access
• ADOIT - Support Access

For all BOC Management Office Products below the version numbers listed above, the previous process remains in effect: The required approval is granted by the account owner via a ticket and must be carried out strictly in accordance with the guidelines defined for this purpose.