BOC Supportbot - Ask BOC

We are pleased to offer an AI-powered chatbot to help you find answers quickly and conveniently. Our chatbot is available 24/7, providing instant support whenever you need it. 

Simply choose the Chat Symbol in the bottom right corner to start a conversation.

Whether you have a product question, need guidance on a feature, or are looking for documentation, our chatbot can help you find relevant information without waiting for business hours.

Keyfacts

• Available 24 hours a day, 7 days a week
• Instant answers to common questions
• Easy access to relevant documentation and resources
• Faster self-service experience
• Consistent information based on our official knowledge sources

What capabilities does our AI-powered chatbot provide?

• Answer questions based on our continuously evolving Frequently Asked Questions (FAQs)
• Provide information manually derived from real support cases and the most common customer inquiries
• Guide you to relevant information in our public product documentation
• Help you find the right resources to better understand product features and functionality
• Assist with general product and usage-related questions
• Create a support ticket for you, including chat history

What are the limitations of our AI Chatbot?

The AI chatbot does not have access to customer-specific systems or support data. In particular, it cannot:

• Access, view, or update support tickets
• Provide the status of existing tickets
• Retrieve or display user-specific information
• Query or report live SLA status, metrics, or commitments
• Perform actions on your behalf within our support systems

For ticket-related inquiries or account-specific support, please contact our support team through our BOC Support Portal