Errorcode Collection March 31, 2025 07:19 Updated Error codes and messages can provide information on causes and possible solutions: Error code Cause / Description Solution Picture [ado-02] The connection to the database failed. An incorrect database name was entered. Check your entry. The database name entered is incorrect and must match the entry in the ODBC data source (SQL Server, PostgreSQL) or in the Net Configuration Assistant (Oracle). The ODBC data source (SQL Server, PostgreSQL) or the Net Service Name (Oracle) must be configured correctly. [ado-58] There is no valid license for the selected user interface language. First click on (1) to open the submenu. Now select a licensed language (2). [ado-47] The selected database was created with a later platform version (version) than the current one! This ADONIS/ADOIT version can only be used with a database created with a platform version not higher than version. Your administration toolkit is from an old product version. Use an up-to-date administration toolkit. [ado-startup-02] An error occurred while loading the repository. Contact your ADONIS customer support. This is caused by a missing folder in the C:\Users\ <username> \AppData\Local\Temp\ directory. By entering %temp% in Windows Explorer, you will get a message which folder is missing. Create this folder and restart the administration toolkit. You can log in again. [ado-52] ADONIS could not log in to the database "[DATABASENAME]". Maybe the database-password of the application has been changed. In case the password of the database user has been changed directly on the database server, please refer to Change Password of User “ADOxx” [ado-53] ADONIS could not connect to the database "[DATABASENAME]". An unexpected error has occurred. Solution 1: Make sure that the database registered as ODBC data source (SQL Server, PostgreSQL) or as Net Service Name (Oracle) is available, properly configured, and reachable. Perform a connection test with the database client software and ensure that a connection with the technical database user (usually "ADOxx") is possible. Solution 2: Reset the password of the technical database user (usually "ADOxx"): First check the directory installation directory of the BOC product\conf: If there is a file named "credential.txt" in this folder, it may have to be regenerated. To do this, contact BOC technical customer support. - If the file "credential.txt" does not exist, reset the password of the ADOxx user. Remote resource cannot be reached The remote resource cannot be reached. Check your connection or ask the network administrator for help. - If your environment is hosted by the BOC, please check the following solution: NTLMv2 Security Standard. Wrong or missing password The administrator password is not accepted or has been forgotten. It is not possible to log in as administrator user. Please follow the instructions in this guide: How to reset the password of the Admin user. [reposer-15] [reposer-22][reposer-10][rie-10] Export aborted This error occurs in hosted pre-ADONIS 16, ADOIT 17, and ADGORC 13 environments where the export file is saved in the wrong folder. Navigate to D:\Data\[ENVIRONMENT NUMBER] as target. For details, consult: How do I transfer files between BOC Cloud (SaaS) and local environment? [ado-7] During a scheduled job, a connection loss occurred between web and application server. As a result, the system registered an incomplete job, causing an affected model to be locked. A restart of the application service will most likely resolve a lock. You can either wait for a scheduled restart (depending on your configuration) or trigger manually one: How to restart your Environment For other error codes, contact BOC technical support. Related articles What can I do if login to the web client fails? Error message "Remote resource cannot be reached" (RDP) How to download a Support Information Package (SIP)? How do I transfer files between BOC Cloud (SaaS) and local environment? How do I export a migration package?