How can I reset my administrator password?

Problem description​

Login to the administration toolkit of ADONIS, ADOIT or ADOGRC fails. The password of the administrator user is not accepted or has been forgotten.

Solution 1: Enter the password again​

Even if you are sure that you have entered the password correctly: Try again! It might work on the second attempt.

 

Solution 2: Check Caps Lock​

Check if the keyboard's caps lock key (for upper/lower case) is clicked by mistake.

Then enter the password again and make sure that it is entered correctly.

 

Solution 3: Check keyboard layout and language​

Check whether the correct keyboard language is configured on your device (e.g. English instead of German). This is particularly important if the password contains characters that are in different places on the keyboard for different keyboard layouts (e.g. Y and Z, as well as various special characters).

Then enter the password again and make sure that it is entered correctly.

Solution 4: Check IP address​

Check if the failed login is from a different workstation than usual. If yes, the IP address of the new workstation may not be authorized for access.

Try logging in again from the workstation where logging in has always worked without problems.

 

Solution 5: Reset password​

If you have really forgotten the administrator password, but you still know the password of another administrator user, log on to the administration toolkit with this other user. The second administrator can reset the password in the user settings of the administrator user concerned.

As a last resort, if you do not remember any admin user password at all, you can reset the password of the super admin user "Admin".

 

Solution 6: Reset password of super admin user "Admin"​

If you have forgotten the password of the super administrator user "Admin", it can be reset to the value password.

Precondition: You need access credentials of the technical database user "ADOxx" or of a database administrator user.

Procedure to reset the password of super user "Admin":

• These instructions apply to ADONIS 16, ADOIT 17 and ADOGRC 13 and later versions:
  Resetting the password of the "Admin" user
   
• These instructions apply to versions prior to ADONIS 16, ADOIT 17 and ADOGRC 13:

1. Start the program CREATE A NEW DATABASE ("adbinstws.exe") from the ADONIS, ADOIT or ADOGRC folder in the Windows start menu.
2. Select the option "Reset password of user Admin in an existing database" and continue with "Next".
3. Enter the name and password of the technical database user (usually user "ADOxx"). Alternatively, you can enter the name and password of a database administrator user. Then click on "Next".
4. The password of the super administrator user "Admin" is now automatically reset.
5. Login to the administration toolkit of your BOC product as the user "Admin". During the first login you will be asked to change the initial password "password" to a secret password.

Further information​

See the following notes on related issues:

• What can I do if login to the Administration Toolkit fails?
• I never received my initial password.
• I forgot my password for the web client!