Errorcode Collection

[ado-startup-02]

An error occurred while loading the repository. Contact your ADONIS customer support.

This is caused by a missing folder in the C:\Users\ <username> \AppData\Local\Temp\ directory. By entering %temp% in Windows Explorer, you will get a message which folder is missing. Create this folder and restart the administration toolkit. You can log in again.

[ado-02]

The connection to the database failed. An incorrect database name was entered. Check your entry.

The database name entered is incorrect and must match the entry in the ODBC data source (SQL Server, PostgreSQL) or in the Net Configuration Assistant (Oracle). The ODBC data source (SQL Server, PostgreSQL) or the Net Service Name (Oracle) must be configured correctly.

[ado-7]

During a scheduled job, a connection loss occurred between web and application server. As a result, the system registered an incomplete job, causing an affected model to be locked.

A restart of the application service will most likely resolve a lock.
You can either wait for a scheduled restart (depending on your configuration) or trigger manually one: How to restart your Environment

[ado-13]

This errormessage could indicate, that the database connection was lost. Usually this can happen during internal network issues or an database outage. Your worker.log files will display:

[ERROR] ADONIS - Database Error: [ado-13]
The database connection has been closed because of an unexpected database reply.
No further database access will be conducted in the current session.
It is recommended to restart the application.
Any changed models that have not been saved to the database yet, can be exported in
XML-format to the file system.  
The original message returned by the database system is:
========================================================
DB-Errorcode: -2147467259
DB-Errorstate: 08S01
[Microsoft][ODBC Driver 17 for SQL Server]Communication link failure
Context: LockService::_RollbackControl
DB: xxxx (SQLServer)
========================================================

Check the status of your Database server and confirm the ODBC Connection.

[ado-47]

The selected database was created with a later platform version (version) than the current one! This ADONIS/ADOIT version can only be used with a database created with a platform version not higher than version.

Your administration toolkit is from an old product version. Use an up-to-date administration toolkit.

[ado-50]

When trying to import a Migration package, the following error appears: An error occurred while processing the file "[Name of Migration package]".

The error can occur if the repo export file is corrupted — for example, if it is transferred between network shares and only partially arrives.
If the file is transferred again without errors, it should work correctly.

[ado-52]

ADONIS could not log in to the database "[DATABASENAME]". Maybe the database-password of the application has been changed.

In case the password of the database user has been changed directly on the database server, please refer to Change Password of User “ADOxx”

faq_D87_01-0bf876dbff8b9e9bca4a0c324b3c4987 (1).png

[ado-53]

ADONIS could not connect to the database "[DATABASENAME]". An unexpected error has occurred.

Solution 1: Make sure that the database registered as ODBC data source (SQL Server, PostgreSQL) or as Net Service Name (Oracle) is available, properly configured, and reachable. Perform a connection test with the database client software and ensure that a connection with the technical database user (usually "ADOxx") is possible.

Solution 2: Reset the password of the technical database user (usually "ADOxx"): First check the directory installation directory of the BOC product\conf: If there is a file named "credential.txt" in this folder, it may have to be regenerated. To do this, contact BOC technical customer support. - If the file "credential.txt" does not exist, reset the password of the ADOxx user.

Find your current connection details
Look up the database server name and database name from your existing ODBC connection or directly from the database server.
Create a new ODBC connection
Update the application to use the new connection
First, create a backup of your database.
Then update the application server configuration and restart your environment

Error code	Cause / Description	Solution
[ado-startup-02]	An error occurred while loading the repository. Contact your ADONIS customer support.	This is caused by a missing folder in the `C:\Users\ <username> \AppData\Local\Temp\` directory. By entering %temp% in Windows Explorer, you will get a message which folder is missing. Create this folder and restart the administration toolkit. You can log in again.
[ado-02]	The connection to the database failed. An incorrect database name was entered. Check your entry.	The database name entered is incorrect and must match the entry in the ODBC data source (SQL Server, PostgreSQL) or in the Net Configuration Assistant (Oracle). The ODBC data source (SQL Server, PostgreSQL) or the Net Service Name (Oracle) must be configured correctly.
[ado-7]	During a scheduled job, a connection loss occurred between web and application server. As a result, the system registered an incomplete job, causing an affected model to be locked.	A restart of the application service will most likely resolve a lock. You can either wait for a scheduled restart (depending on your configuration) or trigger manually one: How to restart your Environment
[ado-13]	This errormessage could indicate, that the database connection was lost. Usually this can happen during internal network issues or an database outage. Your worker.log files will display: [ERROR] ADONIS - Database Error: [ado-13] The database connection has been closed because of an unexpected database reply. No further database access will be conducted in the current session. It is recommended to restart the application. Any changed models that have not been saved to the database yet, can be exported in XML-format to the file system. The original message returned by the database system is: ======================================================== DB-Errorcode: -2147467259 DB-Errorstate: 08S01 [Microsoft][ODBC Driver 17 for SQL Server]Communication link failure Context: LockService::_RollbackControl DB: xxxx (SQLServer) ========================================================	Check the status of your Database server and confirm the ODBC Connection.
[ado-47]	The selected database was created with a later platform version (version) than the current one! This ADONIS/ADOIT version can only be used with a database created with a platform version not higher than version.	Your administration toolkit is from an old product version. Use an up-to-date administration toolkit.
[ado-50]	When trying to import a Migration package, the following error appears: An error occurred while processing the file "[Name of Migration package]".	The error can occur if the repo export file is corrupted — for example, if it is transferred between network shares and only partially arrives. If the file is transferred again without errors, it should work correctly.
[ado-52]	ADONIS could not log in to the database "[DATABASENAME]". Maybe the database-password of the application has been changed.	In case the password of the database user has been changed directly on the database server, please refer to Change Password of User “ADOxx”
[ado-53]	ADONIS could not connect to the database "[DATABASENAME]". An unexpected error has occurred.	Solution 1: Make sure that the database registered as ODBC data source (SQL Server, PostgreSQL) or as Net Service Name (Oracle) is available, properly configured, and reachable. Perform a connection test with the database client software and ensure that a connection with the technical database user (usually "ADOxx") is possible.
		Solution 2: Reset the password of the technical database user (usually "ADOxx"): First check the directory installation directory of the BOC product\conf: If there is a file named "credential.txt" in this folder, it may have to be regenerated. To do this, contact BOC technical customer support. - If the file "credential.txt" does not exist, reset the password of the ADOxx user.
[ado-58]	There is no valid license for the selected user interface language.	First click on (1) to open the submenu. Now select a licensed language (2).
Wrong or missing password	The administrator password is not accepted or has been forgotten. It is not possible to log in as administrator user.	Please follow the instructions in this guide: How to reset the password of the Admin user.
Log Entry ODBC [ERROR] ODBC driver version {x} has been deprecated and may lead to incorrect values being retrieved.	Found in aworker.log (only for on-prem)	Find your current connection details Look up the database server name and database name from your existing ODBC connection or directly from the database server. Create a new ODBC connection Update the application to use the new connection First, create a backup of your database. Then update the application server configuration and restart your environment

[ado-startup-02]

[ado-02]

[ado-7]

[ado-13]

[ado-47]

[ado-50]

[ado-52]

[ado-53]

[ado-58]

Wrong or missing password

Log Entry ODBC

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