Support Center Chatbot

Beginning in 2026, the BOC Support Center introduced the BOC AI chatbot to offer continuous, 24/7 availability and rapid responses to frequently asked questions.

This system delivers precise answers pulled directly from our extensive technical FAQ database, continuously informed by insights and examples obtained through our ongoing collaboration with you.

It is designed to comprehend real-world technical issues related to BOC products and provides prompt, dependable solutions based on practical experience.

This guarantees that you receive immediate support for common challenges, even beyond standard business hours.

What our Chatbot offers:

• Instant answers from our constantly evolving technical FAQ database
• 24/7 availability – accessible around the clock
• Practical solutions for real technical problems, drawn from daily experience
• Create new tickets directly through the chatbot

What our Chatbot currently does not offer: 

• Access to existing support tickets
• Read SLAs or ticket status information

For personal ticket handling, you can create a ticket directly in the Helpcenter at any time.