Error message "Remote resource cannot be reached" (RDP)

Problem​

Your BOC product is hosted by BOC, and as soon as you try to open the Administration Toolkit (ATK), the following error message appears: "The remote resource cannot be reached. Check your connection or ask the network administrator for help."

Please note: 
Starting with ADONIS 16, ADOIT 17 and ADOGRC 13 the Administration Toolkit (ATK) was moved into the webclient. 
It now can only be reached via your login page: Administration

Solution​

If you are using a hosted BOC Management Office product version earlier than ADONIS 16, ADOIT 17, or ADOGRC 13, please contact your key account manager to discuss potential solutions.