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Issues with blocked downloads & exports

  • Updated

Downloads and exports from our BOC products in your web client are not working or are being blocked.

This may be due to tightened security policies within your company. The following factors are particularly relevant:

  • Externally hosted tools that are not in your browser’s or network’s trusted zone.
  • Firewalls that only allow downloads from explicitly approved (allow-listed) URLs.
     

How can I check if the issue is on my end?

  1. Try a different browser: Attempt the download using another browser (e.g., Chrome, Firefox, Edge).
  2. Check the browser console: Open the developer console (F12 > "Console" or "Network") to identify errors or blocked requests.
  3. Bypass VPN or corporate network: If possible, test the download outside the corporate network (e.g., via a private network or mobile internet).
     

Solution

Your IT administration needs to allow your environment’s URL in the security settings. The following steps should be taken:

  • Adjust firewall settings: If a restrictive download filter is in place, the environment’s URL must be explicitly allowed.
  • Review browser security settings: Your environment’s page may need to be added to the list of trusted sites.

If none of the above solutions resolve the problem, please contact BOC technical customer support by submitting a support request.

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