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How to reinstate your account after a payment failure

  • Updated

Scenario

You received a notification that a payment for your BOC product has failed. Your account may be partially or fully suspended as a result. Common causes include an expired credit card, insufficient funds, or a card that does not support the transaction.

Solution

Follow these steps to update your payment information and reinstate your account:

  1. Open the payment failure notification email you received.
  2. Click the payment update link provided in the email.
  3. Enter a valid credit card that supports the purchase.
  4. Confirm the payment details and submit the form.
  5. Wait for the confirmation that your payment has been processed.

Once the payment is updated, your account will be reactivated automatically.

If your card does not support the transaction, use an alternative credit card or contact your bank to authorize the payment.

Further information

If the issue persists after updating your payment details, contact BOC technical support for assistance.