Submit a request

This helps us to categorize and answer your question faster. If the selected topic represents a paid service, we will get back to you with an offer and to discuss the details.

Example: (https://)bpm.mycompanyportal.com/ADONIS

Please select your BOC product.

You find the product version here: On the bottom of the login page | On the info page in the web client | More instructions: https://support.boc-group.com/hc/en-us/articles/18275333434258-How-do-I-find-out-the-version-of-my-product | Format of the version e.g. 16.0.0

Please select the affected add-on from the BOC marketplace.

Give us your personal indication of the urgency. | Low = Not time critical. | Normal = Must be resolved quickly. | High = A clearly communicated circumstance requires faster than usual processing. | Emergency = Your other requests may be paused in order to prioritize this one. | Note: Urgency levels do not necessarily imply SLAs related to this request, but provide background for better prioritization.

Note that requests with very high urgency may pause your other requests in order to prioritize this one.